When building a category with AutoLearn, similar phrase groups can be used to teach Tethr to look for variations of a keyword or phrase.
For example, you may capture the phrase "app not working", but you know that your customers also use terms like software and application in place of app. Create a similar phrase group for these words so that the category will recognize the words app and software and application interchangeably, without having to capture those examples from an interaction transcript.
Similar phrase groups make it easy to:
Broaden the results of a category to include common variations of keywords and phrases
Save time when creating a category by eliminating the need to find and capture examples of language variation
Default similar phrase groups
Tethr has a collection of similar phrase groups that are applied automatically to approved phrases. To see a list of words included in a similar phrase group, hover over the highlighted portion of the phrase.
Default similar phrase groups are managed by Tethr; category creators are not able to edit or add to default groups.
Custom similar phrase groups
Creating a similar phrase group
To create a similar phrase group for a category, highlight the words you'd like to include in the group. Then, select Create new similar phrase group. Add the words or phrases that you'd like to include in the group and save.
The category will recognize words included in the group interchangeably.
Managing similar phrase groups
Edit or delete custom similar phrase groups through the approved phrase actions menu.