What are evaluations?
Evaluations allow Tethr customers to create their own custom forms for their QA processes, compliance audits, disposition codes and more. Those forms are attached to individual interactions, giving users the ability to fill out evaluations and add their own structured data to each interaction.
Important note: Only admins can create and edit evaluation forms. Once an evaluation form is published, users can fill out evaluations. Admins are able to configure which users can fill out each evaluations as well as which interactions the evaluation should be available on.
|Creating an evaluation form||Filling out and reviewing evaluations||Using evaluation results as filter criteria|