Plot a singular value on your graph or report to show high-impact, single-value data on your dashboard. Then, customize your single value graph with averages, goals and prior period comparison before you add it to your dashboard.
Single value graphs raise graph average, goal and prior period comparison visibility to the dashboard level. With this feature, you can show averages of any kind including Tethr Effort Index (TEI) score, talk time, silence time or highlight an agent’s performance against a behavior being coached. You can also focus and align decision-makers by showing comparisons to goals or previous period change on the single value graph.
From Search & browse, either select the Graphing tab next to the Filters tab, or begin a new search and select the option to Show graph next to the Save as a report button.
From My reports either select the Graphing tab or open a saved report in My reports list.
Create a single-value graph:
Single value graphs allow you to create a report highlighting key single-value metrics with a larger, more distinctly visible display so they’ll stand out from other graph types when scanning multiple report tiles on a Tethr dashboard.
- Within the Graphing tab, select the Graph type menu and choose the Value option.
- Edit your graphing criteria according to your needs and the single value you want to highlight. To save your graph as a report, select the Save as report button to the left of the Filter and Graphing menus and edit its title if needed. The new instance of the report you just saved will display.
- To create a single value graph from an existing Report, open that report's Graphing panel, select the Graph type menu and choose the Value option.
- Edit your graphing criteria according to your needs and the single value you want to highlight.
- Then in the More actions ( ••• ) menu in the report's header, choose Save as to save your report and edit its title if needed. The new instance of the report you just saved will display.
Customize your single-value graph to show averages, goals and prior period comparison:
Single value graphs allow you to create a report highlighting key single-value metrics with a larger, more distinctly visible display so they’ll stand out from other graph types when scanning multiple report tiles on a Tethr dashboard.
| Shown above, add a custom value and show previous period comparison on your single value graph using Delta. Learn more about how to compare periods of time using Delta. |
Show an average on a single value graph
- Within your single value graph, navigate to the Graphing panel on the right side of your graph to the Measurement (y-axis) menu and select from any option to show an average.
- To show average volume of the total number of interactions, select Volume under the Measurement menu and then select the radio button option beneath it to Show average of total.
- To show an average Tethr Effort Index score, select Score under the Measurement menu. The average score will be shown by default, but you can also show the minimum or maximum score using the dropdown menu.
- You can also show averages of a subset of your total volume, interaction length, talk time and silence time.
Set a goal or custom value on a single value graph
- Within your single value graph, under the Graphing panel select the More actions ( ••• ) menu on your Measurement (y-axis).
- Choose the Add a custom value option to create your own goals or milestones.
- Give your custom value a name in the Create new custom value pop-up and choose Create.
- Your new custom value name will immediately display at the bottom of your single value graph. An editable version of your custom value's name will also display in the Graphing panel. You can add a numeric value to the goal in the Graphing panel on the right side of your graph in the Value field.
- To edit the custom value's name, select the Rename or re-enter a new value in the Value field.
Compare your primary metric to a prior period to see change on a single value graph
- Within your single value graph, under the Graphing panel select the More actions ( ••• ) menu on your Measurement (y-axis).
- Choose the Add delta option to compare the value on the graph to a previous period.
- Your previous period delta will immediately display at the top of your single value graph showing a delta icon to indicate positive or negative change.
- To change the delta's period of comparison, navigate to the Graphing panel on the right side of your graph to the Delta section below Measurement. There you can change the period to compare previous years, months, weeks or days. Note that the Delta's period of comparison will always default to Prior period. Learn how to use Delta to show period comparison across other graph types in Tethr.
- Below the period selection menu, toggle the view to show percentage change or show absolute change by selecting the associate radio buttons next to each option.
Save your single value report to a dashboard:
- Be sure to add your newly created single value graph to your dashboard by selecting Add to dashboard link in the top-right header of your newly saved report.
- On your dashboard, you can adjust the positioning of each report tile into the order you prefer by grabbing a report tile with your cursor then dragging and dropping it into your preferred place.
What's next?