Admins Manage user groups

What are user groups?

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
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User groups allow you to grant users access to a certain subset of calls in Tethr, or call groups.

Let’s say Tethr has interactions from your sales, marketing and human resources departments. You don’t necessarily want every user who logs into Tethr to be able to listen to your human resources calls or see chats. User groups allow you to restrict access to these sensitive interactions so only users with a legitimate business need can access them.

User groups make it easy to:

  • Define and manage a list of users and groups of calls they have access to.
  • Restrict access to subsets of calls, or call groups, to specific users you choose.
  • Share groups of calls with specific users you choose.

Elements of user groups:


  1. User groups navigation: takes you to your user groups list.
  2. Add user group button: allows you to add a new user group.
  3. Sort columns: allows you to sort the column data alphabetically.
  4. User group row: when clicked takes you to that user group.
  5. More actions ( ••• ) button: provides a menu of additional options for managing your user groups including editing or deleting a user group.

What's next?