Overview:
User groups determine which interactions a user has access to.
User groups allow you to restrict access to these sensitive interactions so only users with a legitimate business need can access them. A user can be in multiple user groups and they will have access to all interactions in each group.
User groups make it easy to:
- Define and manage a list of users and groups of calls they have access to.
- Restrict access to subsets of calls, or call groups, to specific users you choose.
- Share groups of calls with specific users you choose.
Elements of user groups page:
- Add user group button: allows you to add a new user group.
- Sort columns: allows you to sort the column data alphabetically.
- User group row: when clicked takes you to that user group.
- More actions ( ••• ) button: provides a menu of additional options for managing your user groups including editing or deleting a user group.
What's next?