https://support.tethr.com/hc/en-us/categories/34204992331411-Coaching Coaching
https://support.tethr.com/hc/en-us/sections/34267695230867-Overview Overview

Video overview: Coaching feature

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
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What is coaching?

Coaching is a home-base for your coaching needs designed to close the loop in the QA cycle by integrating coaching sessions directly into your post-interaction analytics platform. Document coaching sessions and monitor agent performance within a single platform to create a streamlined and effective process.