https://support.tethr.com/hc/en-us/categories/115001620628-Reports Reports
https://support.tethr.com/hc/en-us/sections/360007390653-Graphing-customization-and-advanced-options Graphing customization and advanced options

Add a cost/value multiplier to a graph

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
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What is a cost/value multiplier?

Cost/value multipliers help you visualize additional value types in Tethr by multiplying the data displayed on a graph by a customizable value, like cost. 


Add a multiplier to a graph

To add a cost/value multiplier to a graph, navigate to the graphing panel, click the add button, and select the option for cost/value multiplier. Choose from an account-level multiplier or create a custom multiplier. 

Account-level multiplier: 

Graphing_-_Acct_.gif

Custom multiplier:

Graphing_-_Custom.gif

Elements of a custom multiplier:

CustomMultip.png
  1. Choose between a custom multiplier or pre-defined account-level multipliers
  2. Label that appears on the graph display when users hover over the value (Ex: Cost)
  3. Value that the numbers on the graph will be multiplied by 
  4. Prefix that displays before the calculated value (Ex: $)
  5. Define how many decimal places display on the graph

Tethr tip: When using your contact center's average cost per minute as a multiplier, change the length measurement from average to sum to accurately calculate the cost of the interactions in your report. 

Cost_per_Min.gif


Add an account-level multiplier

Note: You must be a Tethr admin to add an account-level multiplier.

When adding a cost/value multiplier to a graph, users have the option to create a custom multiplier or choose from an account-level multiplier where applicable. Account-level multipliers make it easy for users to reference organization-specific values in their reporting.

To add an account-level multiplier, navigate to the cost/value multiplier page from the account menu. On the cost/value multiplier page, click add, input the required information, then save. This multiplier will now be available as an option for all users when adding a multiplier to a graph.

Acct_Multiplier.gif

Elements of account-level multipliers:

AccountMultip.png
  1. Name that users will see as an option in the cost/value multiplier dropdown menu
  2. Description that will appear after users select this multiplier
  3. Choose which graphing measurement type this multiplier applies to (Ex: Volume, Length...)
  4. Label that appears on the graph display when users hover over the value (Ex: Cost)
  5. Value that the numbers on the graph will be multiplied by 
  6. Prefix that displays before the calculated value (Ex: $)
  7. Define how many decimal places display on the graph