Admins Manage agent groups

Edit an agent group

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only


Edit an
agent group's
name or type.

Required: You must be a Tethr admin to perform this task.

Edit an agent group:

  1. If you're not already viewing the Agent groups page, do the following:

    a) Click the Settings option in your user menu.
    b) Click the Agent groups option in the Admin menu on the left.
  2. Click on the agent group row in the Agent groups list.
  3. Click the Edit link to the right of the Agent group name.
  4. Modify the Group name and Group type as needed. Then click the Save button.
  5. A pop-up will appear to confirm you are authorized to do this task. Enter your sign in information and then click the Authorize button.

What's next?