agent group'sname or type.
Required: You must be a Tethr admin to perform this task.
Edit an agent group:
- If you're not already viewing the Agent groups page, do the following:
a) Click the Settings option in your user menu.
b) Click the Agent groups option in the Admin menu on the left.
- Click on the agent group row in the Agent groups list.
- Click the Edit link to the right of the Agent group name.
- Modify the Group name and Group type as needed. Then click the Save button.
- A pop-up will appear to confirm you are authorized to do this task. Enter your sign in information and then click the Authorize button.