agent groupfor organizing
Required: You must be a Tethr admin to perform this task.
Add an agent group:
- If you're not already viewing the Agent groups page, do the following:
a) Click the Settings option in your user menu.
b) Click the Agent groups option in the Admin menu on the left.
- Click the Add group button in the upper right hand corner.
- In the pop-up, do the following:
a) Add a new Group name.
b) For the Group type field, select a type in the drop down list.
Tip: If you need to create a new group type, select the Create new group type option in the list and then enter the new group name in the Group type field.
- Click the Save button.
- A pop-up will appear to confirm you are authorized to do this task. Enter your sign in information and then click the Authorize button.