https://support.tethr.com/hc/en-us/categories/115002399667-Customer-interactions Customer interactions
https://support.tethr.com/hc/en-us/sections/115004037808-Transcript-interaction-details Transcript & interaction details
  1. Support
  2. Customer interactions
  3. Transcript & interaction details

Subscribing to an interaction's comment thread

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New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only
Get email
notifications
whenever new
comments
are added to a specific interaction.

Getting started: If you’re not already viewing an interaction, first click on the interaction in Search & browse or from one of your Reports.

Subscribe to a comments thread:

Click on the Comments tab and then click the Subscribe link. You'll now receive email notifications whenever a comment is added to the interaction.
CallTranscript-subscribe-comments-link.png

Tip: Once you subscribe to the comments thread, the link text changes to Unsubscribe. You can click the link again at any time to stop receiving comment thread notifications.

What's next?

Adding notes or comments to an interaction
Replying to a comment
Deleting a note or comment

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