https://support.tethr.com/hc/en-us/categories/115002399667-Calls Calls
https://support.tethr.com/hc/en-us/sections/115004037788-Call-timeline Call timeline

Reading call notes and comments

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only

Overview:

Find and read your personal
notes
and public
comments
on a call.

Getting started: If you’re not already viewing a call, first click on a call in Search & browse or from one of your Reports.

Read call notes and comments:

Option 1: Hover over the blue circles at the bottom of the call timeline. The note or comment appears in a pop-up bubble.
CallTimeline-reading-note.png

Tip: If you own the note or comment, you can edit or delete it through the More actions ( ••• ) button.

CallTimeline-edit-note.png

Tip: If you want to reply to a public comment, click the Reply link. The app will automatically scroll down to the comment in the call
transcript
. Then type your reply to the comment (see second image below).

CallTimeline-reply-comment-link.png

CallTimeline-reply-comment-field.png


Option 2: Click on the My notes or Comments tab in the call text transcript area. The notes or comments will appear in the left column.
CallTimeline-notes-comments-tabs.png


What's next?