https://support.tethr.com/hc/en-us/categories/115002399667-Customer-interactions Customer interactions
https://support.tethr.com/hc/en-us/sections/115004037788-Interaction-timeline Interaction timeline

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
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Share an interaction with other Tethr users or external recipients.

Getting started: If you’re not already viewing an interaction, first click on the interaction you'd like to share in Search & browse or from one of your Reports.

Share an interaction with other Tethr users:

Share - Existing User.gif

  1. Click on the Share button in the upper right-hand corner of the interaction archive.
  2. In the pop-up, begin typing the recipient's name in the Search field. Select the recipient once you see their name in the results field.
  3. Optional: Add a personal comment and select which public comments or private notes to share.
  4. Click the Share button to send the interaction to your recipient(s).

Share an interaction with external recipients:

Before sharing an interaction with an external recipient, make sure that a Tethr admin has enabled and configured external sharing.

Share - External.gif

  1. Click on the Share button in the upper right-hand corner of the interaction archive.
  2. In the pop-up, type the recipient's complete email address and then click add.
  3. Optional: You may choose to include completed evaluations when sharing this interaction.
  4. Click the Share button to send the interaction to your recipient(s) and invite them to create a guest user profile.

What's next?