https://support.tethr.com/hc/en-us/categories/115002399667-Customer-interactions Customer interactions
https://support.tethr.com/hc/en-us/sections/115004037808-Transcript-interaction-details Transcript & interaction details

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only

Overview:

Find all
notes
and
comments
you have created.

Find notes or comments:

  1. Click on your User tab in the upper right-hand corner of the app. Then select either the My notes or Comments option in the drop-down menu.
    CallTranscript-user-menu.png
  2. Depending on your choice in step 1, the My notes or Comments view will display. You may toggle between them by clicking either of the My notes or Comments tabs.

    To view a call, click on the call summary row in the list.
    CallTranscript-my-notes-comments.png
Tip: If your list is long, you may use the Search field below the tabs to narrow your list.

What's next?