https://support.tethr.com/hc/en-us/categories/115002399667-Customer-interactions Customer interactions
https://support.tethr.com/hc/en-us/sections/115004037808-Transcript-interaction-details Transcript & interaction details
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Editing a note or comment

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New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
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Overview:

Edit one of your
notes
or
comments
on a call.

Getting started: If you’re not already viewing a call, first click on a call in Search & browse or from one of your Reports.

Edit a private note:

  1. Hover your mouse over the note and then click the More actions ( ••• ) button. Select the Edit option in the drop-down menu.
    CallTranscript-edit-note-menu.png
  2. Revise your note and then click the Save changes link.
    CallTranscript-edit-note-save.png

Edit a public comment:

  1. Hover your mouse over the note and then click the More actions ( ••• ) button. Select the Edit option in the drop-down menu.
    CallTranscript-edit-comment-menu.png
  2. Revise your comment and then click the Save changes link.
    CallTranscript-edit-comment-save.png

What's next?

Adding notes or comments to a call
Replying to a comment
Deleting a note or comment

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