https://support.tethr.com/hc/en-us/categories/115002399667-Calls Calls
https://support.tethr.com/hc/en-us/sections/115004037788-Call-timeline Call timeline

Filtering categories on a call timeline

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only

Overview:

Only show specific
categories
on a call timeline.

Getting started: If you’re not already viewing a call, first click on a call in Search & browse or from one of your Reports.

Filter categories on a call timeline:

  1. Categories automatically appear on a call timeline as red dots. A hollow red dot means that several categories are overlapping in that portion of a call.
    CallTimeline-filter-dots.png
  2. To hide specific categories, click the Categories drop-down and uncheck the categories you no longer want to see.
    CallTimeline-filter-dropdown.png
  3. To hide all categories, uncheck the check box to the left of the Categories drop-down.
    CallTimeline-filter-checkbox.png

What's next?