https://support.tethr.com/hc/en-us/categories/115001620628-Reports Reports
https://support.tethr.com/hc/en-us/sections/115003371248-Graph Graph

Comparing the graph data

New feature: content organization, collaboration and filtering

This article describes a new feature that may not be available to all users. If you don't see this feature and want to learn more, please contact your Tethr admin.
Section only

Overview:

Tethr provides an advanced feature for allowing users to see what percentage of the time an item (i.e.,
Category
,
Team
, or
Agent
) is present in the calls matching the specified search or report parameters. Learn how to set up the comparison feature on the graph.

Getting started: The following features are available in both Search & browse and Reports. Either click on the Search & browse tab to begin a new search, or open a saved report in the My reports list.

Compare the graph data:

  1. Click on the Compare with button within the graph area.
    compare-graph-data-1-button.png
  2. A pop-up appears with a list of Compare options. Select the desired option and then click the Done button.
    compare-graph-data-2-popup.png

    What are the different compare options?

    None: select this option if you don’t want to do any comparisons.

    Call volume: select this option to see how often filtered call results compare against the total call volume within your search parameters. See step 5 for additional options.

    Categories: select this option to see how often a given category appears in comparison with your existing search criteria. You can select a single category or multiple categories.

    Team: select this option to see how often a given team appears in the calls list.

  3. Optional: If you want to save your new compare options, click on the Save button at the top of the screen.
    compare-graph-data-3-save-btn.png
  4. To see the data comparison, hover over the graph. The comparison data will appear in a pop-up and may vary depending on what options you selected.
    compare-graph-data-4A-counts.png

    Example of pop-up when compared with None.

    compare-graph-data-4B-percentage.png
    Example of pop-up when compared with other data.

  5. Optional: You can customize how the comparison data appears in the graph by selecting the % or # button at the top of the Graph display and selecting your option from the drop-down menu.

    Select the Show comparison percentages option to show data in the format of 99.9% (9,999).

    Select the Show comparison counts option to show data in the format of 9,999 (99.9%).

    compare-graph-date-5-comparison-menu.png

What's next?