How can we help?

Search & browse

Easily search your interactions for trends, specific insights, and agent performance

Customer interactions

Play back audio, search the text transcript of calls, chats or customer support cases, add private notes, and collaborate through public comments

Reports

Build custom reports with the insights that matter most and easily share with your team

Dashboards

Organize your reports into groups for comparing business insights side by side

Folders

Easily organize, filter and share dashboards and reports

Categories

Track whether or not business objectives were met on an interaction

Labels

Use custom labels to organize interactions or as a filter when building reports

Evaluations

Add custom evaluations to any interaction, like QA reviews, compliance audits and more

Agent Guidance

Updating scripting & Agent guidance user guides

Coaching

Learn about coaching agents in Creovai

Inbound integrations

Integrate with Tethr to import your customer interactions — from call audio and metadata to customer support cases — via the cloud, API or Microsoft Windows services

Connect apps & services

Connect Tethr with your existing business applications to power them up with rich conversational intelligence

Settings

Manage your user profile, preferences, and distribution lists

About Tethr

Learn about Tethr's glossary and recent app updates